FAQ
You can always contact us Monday to Friday, from 9:00 AM to 5:00 PM. Alternatively, you can find answers to our most frequently asked questions below.
What is a digital work-life assistant?
It’s a personal assistant powered by artificial intelligence designed to support your mental health, physical health, and overall work-life balance by offering personalized recommendations, self-care programs, and access to professional care options.
How is it personalized to my needs?
By learning from your preferences, inputs, and programs, the assistant creates tailored recommendations and self-care programs that evolve as you do.
Can the assistant connect me to healthcare providers?
Absolutely. It can match you with online care options like therapists or guide you to nearby specialists, either through your health insurance or public healthcare options, if you prefer in-person care.
Can I use it outside work hours?
Yes, the assistant is available 24/7, so you can access support whenever you need it.
How do I start using it?
Just open Microsoft Teams, where your organization has already deployed the app for you. Follow the simple setup process, and you’re ready to go.
Is it easy to integrate into my workday?
Yes, it’s designed to be unobtrusive, offering quick suggestions and customizable reminders that fit seamlessly into your schedule.
Does it replace speaking to a professional?
No, it complements professional care by proactively helping you prevent incidents, identifying when you might need additional support, and connecting you to licensed experts when necessary.
Is personal health data shared with anyone?
No, all interactions with Mutedo services are strictly confidential. However, you can choose to give consent to share your data with health professionals if you require remedial support or health-promoting assistance.
How do you process and store data?
We process and store data in full compliance with GDPR. We take strict measures to secure your data and protect your privacy. For more information, please refer to our privacy policy.
Can my company get Mutedo?
Yes, any company can implement Mutedo, regardless of its size or industry, as long as it uses Microsoft Teams. Mutedo integrates seamlessly with Teams to provide its full range of features. While having health insurance and telehealth services can enhance the experience, they are not required to access Mutedo's core functionalities.
How can my company get a quote for Mutedo?
To get a quote, please contact us through our website's meeting booking form or call our customer service. We'll discuss your needs and provide a customized quote.
What is a digital work-life assistant?
It’s a personal assistant powered by artificial intelligence designed to support your mental health, physical health, and overall work-life balance by offering personalized recommendations, self-care programs, and access to professional care options.
How is it personalized to my needs?
By learning from your preferences, inputs, and programs, the assistant creates tailored recommendations and self-care programs that evolve as you do.
Can the assistant connect me to healthcare providers?
Absolutely. It can match you with online care options like therapists or guide you to nearby specialists, either through your health insurance or public healthcare options, if you prefer in-person care.
Can I use it outside work hours?
Yes, the assistant is available 24/7, so you can access support whenever you need it.
How do I start using it?
Just open Microsoft Teams, where your organization has already deployed the app for you. Follow the simple setup process, and you’re ready to go.
Is it easy to integrate into my workday?
Yes, it’s designed to be unobtrusive, offering quick suggestions and customizable reminders that fit seamlessly into your schedule.
Does it replace speaking to a professional?
No, it complements professional care by proactively helping you prevent incidents, identifying when you might need additional support, and connecting you to licensed experts when necessary.
Is personal health data shared with anyone?
No, all interactions with Mutedo services are strictly confidential. However, you can choose to give consent to share your data with health professionals if you require remedial support or health-promoting assistance.
How do you process and store data?
We process and store data in full compliance with GDPR. We take strict measures to secure your data and protect your privacy. For more information, please refer to our privacy policy.
Can my company get Mutedo?
Yes, any company can implement Mutedo, regardless of its size or industry, as long as it uses Microsoft Teams. Mutedo integrates seamlessly with Teams to provide its full range of features. While having health insurance and telehealth services can enhance the experience, they are not required to access Mutedo's core functionalities.
How can my company get a quote for Mutedo?
To get a quote, please contact us through our website's meeting booking form or call our customer service. We'll discuss your needs and provide a customized quote.